Privacy policy

Chello  is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect and treat the information we may gather from you through our website, services, and interactions with our agency.
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1. Information We Collect

We may collect personal information from you when you interact with us, including but not limited to:

  • Contact details such as name, email address, phone number, company address.
  • Information provided through forms on our website or in communication with our team.
  • Information collected automatically through cookies and similar tracking technologies when you visit our website
  • Other information relevant to client projects and business interactions.‍


‍2. How We Use Your Information

We use the information we collect for the following purposes:

  • To communicate with you regarding our services, projects, and inquiries.
  • To provide you with information, resources, and updates relevant to your interests.
  • To improve our services, website, and client experiences.
  • To fulfill contractual obligations with clients and partners.
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3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:

  • With service providers and partners who assist us in operating our business and providing our services, subject to confidentiality obligations.
  • With third parties as required by law or to protect our rights, property, or safety.
  • With your consent or at your direction.

If there is a sale or transfer of business assets, we reserve the right to transfer our user databases to the extent permissible at law.
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4. Data Security

Whilst we cannot guarantee surety against a cyber breach, we are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to safeguard and protect your personal information against unauthorized access, disclosure, alteration, or destruction.
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5. Your Rights

You have the right to:

  • Access and obtain a copy of your personal information.
  • Update or correct your personal information.
  • Request the deletion of your personal information, subject to legal requirements and our legitimate interests.
  • Opt-out of receiving marketing communications from us.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
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6. Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and encourage you to review their policies before providing any personal information.
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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.
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8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at hello@chello.com.au

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

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