Crafting a poetic brand with purpose for Haiku

  • Client:

    Haiku

  • Industry:

    Build-To-Rent Property

  • Expertise:

    Localising global brands

  • Visit website

One new brand, one bold launch into Australia's Build-to-Rent market

In 2024, Greystar, a global property heavyweight, had their sights set on Australia. Their mission was to craft a standout scalable rental experience, expand rapidly, and become the go-to choice for Aussie renters. With the Build-to-Rent (BTR) sector projected to quadruple within four years, staking an early claim in the market was an important mandate. Enter Haiku. Collaborating with Kantar, we laid down the strategic tracks leading to a brand inspired by the artful simplicity of haiku poetry. Our design concept blossomed from Haiku’s essence, "Illuminating Possibilities," creating a verbal and visual identity that speaks to the core offering centred around residents. The dynamic grid design system symbolises structure and stability, paired with elegantly curated imagery and type treatments representing Haiku residents choosing a life they love. Once the Haiku brand was established, we worked with Rocket, Greystar’s digital agency partner, to design a website based on our strategic and creative work. Prioritising a seamless user experience, the site showcases Haiku's premium properties and sets the tone for building brand equity across Australia.

Greystar, a global property leader, came to us with a goal of entering and leading the Australian Build-to-Rent (BTR) market. They needed a standout brand system that could differentiate them from competitors and allow them to scale quickly to become the preferred choice for Australian renters.

Through research carried out by Kantar, we learned that the BTR sector is set to quadruple within four years. Therefore, it’s crucial for Greystar to establish early market leadership if they’re to build strong brand equity and capture consumer interest ahead of competitors.

Collaborating with Kantar we developed a strategic foundation, which informed the creation of the master brand as it is now known; Haiku. The name is inspired by the iconic poetry style that tells stories reflecting a moment and mood in time. 

Haiku is designed to strip away life's burdens, leaving only the elements residents love. This approach to placemaking is at the heart of the brand's identity.

Defining clear brand architecture set us up for workshops with the client to define the Haiku brand expression. Together, we established a clear verbal identity, from brand essence, to character, tone of voice, and principles. 

The visual concept, "Firm Foundations," was based on the essence of "Illuminating Possibilities," representing both their core offering of service-led renting and the product; premium apartments. The flexible grid symbolises structure and stability, while elegantly curated imagery and type treatments depict a lifestyle-first approach.

Our visual identity includes a stacked logo inspired by the syllabic structure of haikus and an earthy colour palette designed to resonate with diverse audiences without dating. The core typefaces, a blend of organic and mechanical styles, represent the residents and the product, respectively. Roboto was chosen for its blueprint and floor plan influence. 

Once the brand identity was established, we partnered with Rocket, Greystar's digital agency, to design the Haiku website. We focused on user experience, ensuring the site showcased Haiku's premium properties and built strong brand equity across Australia.

Since commencing our work with Greystar in Feb 2024, we’ve built a brilliant ongoing working relationship with each new property that’s built. The Haiku brand sets the foundations for the longevity and growth of the Haiku offering.

With Greystars' launch into the Australian market, we needed to develop a masterbrand approach that spoke to the unique service Greystar offers globally and the optimised living experience that comes with build-to-rent. It was no small feat developing a trademarkable, memorable name and Haiku made sense. A name that gives you the right balance of structure and freedom to become the editor of your own experience. It has been a joy to bring Haiku to life through visual and verbal expression and a complex website design that heroes our properties while bringing to life the experience of our residents.

Head of Marketing

Jade MacAuslan, Greystar

We are always happy to meet new people. Give us a bell +61 2 9953 7870, email hello@chello.com.au, or kick off a project.